Ordering and General Queries
All orders above P1,999 are ABSOLUTELY FREE of shipping charge, nationwide.
Yes, we do! However, for website orders we only allow COD for orders below Php 3,000 if you are based outside Metro Manila.
Absolutely! You can either check out using Paypal or Paymongo and you will be redirected to their page to process your payment securely.
Absolutely! Buy Now, Pay Later & Installments are available thru our partner BillEase.
You will be asked to sign up or log in to your account during check out to process your installment/ deferred payment.
Depending on the device you purchased, you would get 3months to 1year warranty. Please check each product's description page for more details.
Please note that damage or wear resulting from an accident, misuse, abuse, commercial use, or unauthorized adjustment and/or repair are not covered under this warranty.
We're happy to know that you’d like to share the glow!
Yes, this is absolutely possible! Please indicate in notes if it’s a gift so we can exclude a hard copy of the sales invoice in the package. We can email you a soft copy of it instead.
If you wish to add a dedication, please indicate in the Notes/ Remarks to Seller, too.
Absolutely! Create your own bundle or order items in bulk by sending us a message through our Instagram @glowgirl.mnl or Facebook Glow Girl MNL.
Way to go, babe! We’d love our Glow Getters in your local area to have easier and faster access to our beauty devices.
Please send us a message on Instagram @glowgirl.mnl or send us an email at firstname.lastname@example.org to discuss this possible partnership.
We like to throw in a little surprise to our customers. ALL orders ABOVE 2,999 get a small gift item with every purchase.
We ensure our clients get the best out of their beauty device(s).
Please send us a message on Instagram @glowgirl.mnl or Facebook at Glow Girl MNL so we can guide you with your purchase.
Shipping and Tracking
It takes us 1-2 days to process your orders. Depending on your address and shipping method you selected, please see below estimated lead time to receive your package:
Express Shipping: Available for Metro Manila orders only
- You will receive your package the NEXT DAY upon ordering, excluding Sundays.
* Metro Manila/ Greater Metro Manila: 1-3 days upon ordering
* North Luzon: 2-5 days upon ordering
* South Luzon: 2-5 days upon ordering
* Visayas: 5-10 days upon ordering
* Mindanao: 5-14 days upon ordering
We know how excited you are to get hold of your beauty device! For rush orders, please send us a message through our Instagram@glowgirl.mnl or Facebook Glow Girl MNL.
We offer Express Shipping or next day delivery via Grab/Lalamove/Speedy with a small additional fee.
We will book the rider and send you an SMS once your package has been shipped. Please keep your line open so the rider can contact you.
For faster processing of such request, please send us a message through our Instagram @glowgirl.mnl.
Yes, all orders will receive an automated shipping confirmation via text or email.
Once an order ships, a confirmation e-mail or text will be sent containing a tracking link. So please make sure your details are correct during check out for you to receive updates.
If for some reason you did not get a shipping confirmation, please reach out to us at email@example.com or via Instagram @glowgirl.mnl with your order number and details of your inquiry.
Order Issues and Return
We sincerely apologize for any confusion.
If one of the items in your order is on PRE-ORDER basis, our packing team must have partially fulfilled it that is why you've only received part of your order. The rest of your order will arrive in different packages and the shipping costs will remain the same.
In case you do not have a pre-ordered item, please get in touch at firstname.lastname@example.org with your order number and details of missing/ incorrect item.
For orders placed with payment method of GCash/ PayMaya/ Bank transfer, you have one (1) banking day to settle the payment. Unsettled orders will be automatically cancelled. Please send us a message through @glowgirl.mnl on Instagram or Glow Girl MNL on Facebook should there be issues with the payment.
For Cash on Delivery (COD) orders, we might get in touch with you to verify shipping details if needed.
Please ensure all shipping and contact info is correct before submitting your order. We do not allow cancellations or modifications of your order due to change of mind once it has been finalized.
As per RA #7394 IRR of RA Consumer Act of the Philippines
* Change of mind on buyer's part does not entitle refund or exchange of the items.
* Refund/ Exchange Policy does not apply if the product you bought is in perfect working condition or has no defect.
For items still covered by our given warranty, please get in touch with us to facilitate replacement.
- get in touch with us via our social media channels or email to verify your order number in our system.
- we will request you to send photos and/or videos of the product for initial assessment.
- item(s) will be replaced only if found defective.
- purchased item(s) must be in good physical condition. Defects due to improper use/ abuse is not covered by the warranty.
- with complete packaging, accessories, box, etc.
- purchased item(s) will be subject for testing and inspection.
- in some cases, we may no longer require you to return the defective item and we will just send you a replacement.
If in case the item(s) to be replaced is not available, the customer is entitled to choose other item(s) with the same amount or higher (additional payment will be charged).
We sincerely apologize for any confusion.
If you think someone placed an order on your behalf, please send us an email via email@example.com for us to cancel the order and delete your personal information in our system.
*Express Shipping/ Next Day Delivery for Metro Manila via Grab or Speedy (for non-preorders)
Get free shipping for orders above P1,999
Get a free gift for every purchase worth P3,000 and above.
We ensure our clients are guided on how to use their purchased beauty device.